1. Information we collect
The information we process depends on the features you use and the permissions you grant. It may include:
- Account and verification information: account or installation identifiers, phone number, authentication and verification status, and information needed to secure your access.
- Profile and family information: names, device details, and family or child-device pairing information you choose to provide.
- Emergency-contact information: contact names, phone numbers, email addresses when provided, notification preferences, and records of contact permission.
- Safety information: check-in, alert, acknowledgement, and related event details. If you enable or submit a location feature, location coordinates and timestamps may be processed and shared with the recipients or paired users the feature is designed for.
- Device and diagnostic information: platform and device details, app or service events, and technical information used for security, troubleshooting, and abuse prevention.
We do not need location access for every feature. Device permissions and your choices determine when location is available; unavailable location may not be included in an event.
2. How we use information
We use information to create and secure access to the service; verify phone numbers; operate check-ins, family pairing, and safety features you choose; send alerts and service messages; deliver information to the recipients you select; provide support; prevent fraud, misuse, and unauthorized access; diagnose problems; and comply with legal obligations.
3. SMS/MMS and OTP messages
By creating an account, users agree to receive SMS/MMS messages for verification, emergency alerts, and service notifications. We use phone numbers to route these messages and to verify account access. A one-time passcode (OTP) is used to confirm access to a phone number or authenticate a flow; codes are temporary and should not be shared.
Message frequency varies. Message and data rates may apply. Carriers and messaging providers may process message routing information, and delivery is not guaranteed. Reply STOP to opt out of supported messages or HELP for help; opting out can limit features that depend on text delivery. Emergency-contact messages are sent only for enabled or initiated service events and with the permissions required for those contacts.
4. Emergency contacts and sharing
When you add an emergency contact, their details are used to configure notifications. When a safety event occurs, information needed for that notification—potentially including your name, the event, and location information you chose to share—may be sent to your selected contacts through available channels. You are responsible for entering accurate details and obtaining the recipient’s permission.
For paired family or child-device features, information such as device status, location updates, timestamps, and safety events may be made available to the authorized paired user according to the feature’s design and current pairing. Review pairing and sharing choices carefully.
Users are responsible for providing accurate information, obtaining proper permissions, and using SafeMode+ lawfully. GDA Innovations LLC is not responsible for misuse, incorrect data, or unauthorized sharing.
5. Service providers and disclosures
We use service providers to support SafeMode+, including Firebase services for authentication and data infrastructure, Twilio for SMS, and Resend for email. They process information as needed to provide their services to us. Mobile operating systems, network operators, and carriers may also process information when you use their services.
We do not sell personal information. We may disclose information when needed to provide a feature you request, protect users and the service, comply with law or valid legal process, or respond to an emergency where disclosure is legally permitted or required.
6. Storage, security, and retention
Information is stored and processed using service infrastructure, including Firebase, and may be transmitted to providers that deliver messages or related functionality. We use access controls and other safeguards designed to protect information, but no system or transmission method can be guaranteed completely secure.
We retain information for as long as needed to operate the service, maintain safety and security records, resolve disputes, enforce our terms, and meet legal obligations. Retention periods can vary by information type and feature. Message providers may retain records according to their own policies and legal requirements.
In the event of a data breach, we will notify affected users as required by applicable law.
7. Safety, service limitations, and liability
SafeMode+ does not guarantee that any person will respond to an alert or provide assistance. GDA Innovations LLC is not liable for emergency outcomes, delays, or failures to act by contacts, paired users, or third parties.
Alerts, messages, and location data may fail, be delayed, be inaccurate, or unavailable due to device settings, carrier conditions, connectivity, or environmental factors.
8. Your choices and deletion requests
You can manage feature permissions and, where offered, review or update your profile, contacts, location sharing, and pairings in the app. You may request deletion of your SafeMode+ account and associated data through the SafeMode+ in-app support channel. We may ask for information to verify the request and protect your account. Some information may be retained where required by law or reasonably needed for security, fraud prevention, dispute resolution, or legal compliance; we will handle retained information under this Policy.
To stop supported text messages, reply STOP. This does not delete your account or necessarily stop essential service communications delivered through other channels.
9. Children and family features
SafeMode+ may allow an adult to set up and pair a child device. The adult who initiates setup is responsible for having the authority and permissions required to provide the child’s information and enable the selected sharing. A paired child device may contribute location and safety-event information as described above. If you believe a child’s information was provided without appropriate authorization, contact us through in-app support.
10. Changes to this Policy
We may update this Policy as the service or legal requirements change. We will update the date above and take reasonable steps to notify users of material changes. The updated Policy applies when posted unless a later effective date is stated.
11. Contact
SafeMode+ is provided by GDA Innovations LLC. For privacy questions or a data deletion request, contact us through the SafeMode+ in-app support channel. Do not include verification codes or sensitive emergency details in a support request unless specifically required to resolve your issue.
12. Governing law
These terms are governed by the laws of the State of Florida unless your local laws require otherwise. Disputes shall be resolved in Polk County, Florida, except where prohibited by consumer protection laws in your region.